Madeline started with MCG as a Help Desk Engineer. Over the first few years she distinguished herself with excellent customer service and the ability to organize her tasks very well. This led to her elevation to the coordinator position where she is responsible for evaluating ticket priority and designating ticket assignments to the rest of the Help Desk team. Madeline also contributes to resolving tickets and handles escalation before assigning to a higher level engineer. Madeline has a tireless work ethic and always has a positive attitude in her role.
