Joe has risen to the role of Service Manager after starting his MCG career as the Help Desk Coordinator. Joe has a dedicated team of support personnel providing first line assistance to clients who are in need of IT support. Joe has established significant standard operating procedures for the Desk to be efficient and independent. Joe has more recently taken on the task of standardizing the time engineers are expected to spend on issues, with the goal to improve overall customer satisfaction. In addition, Joe rolled out customer surveys which will be instrumental in measuring customer satisfaction.
